Refund Policy

1. Refund Eligibility

We strive to ensure customer satisfaction with every purchase. If you are not satisfied with your product, you may request a refund within 14 days of receiving your order, subject to the conditions below:

  • The product must be unused, unopened, and in its original condition.

  • The refund request must be made within 14 calendar days from the date of delivery.

  • If the product is defective or damaged, we will offer a full refund or replacement, depending on the circumstances.

2. Non-Refundable Items

The following items are non-refundable:

  • Digital products (e.g., software, downloadable content, etc.)

  • Gift cards and other non-returnable items

  • Products marked as "Final Sale" or "Non-refundable" at the time of purchase

3. How to Request a Refund

To request a refund, please contact our customer service team at contact@xppgames.shop with the following details:

  • Order number

  • Product name and quantity

  • Reason for the return or refund request

  • Any relevant supporting images (if applicable)

Once your request is received, we will process the return or refund within 7 business days. Refunds will be issued to the original payment method used for the purchase.

4. Shipping Costs

Please note that shipping costs are non-refundable, and the buyer is responsible for return shipping unless the return is due to a defective or incorrect product.